Who we are

This Privacy Policy describes the privacy practices of Cheshire Bespoke Conservatories, with respect to individually identifiable information relating to you ("Personal Data") that you or third parties provide to Cheshire Bespoke Conservatories, including Personal Data collected or provided on the Cheshire Bespoke Conservatories, websites at https://www.cheshirebespokeconservatories.co.uk ("Website"). "You" or "Your" means you as a participant in, or as a user of, the Website or a customer of Cheshire Bespoke Conservatories. "We" or "our" or "us" means Cheshire Bespoke Conservatories, and its affiliated companies.

For the purposes of the General Data Privacy Regulation, the data controller is Cheshire Bespoke Conservatories. The data protection officer can be reached via https://www.cheshirebespokeconservatories.co.uk/contact. Questions on this privacy policy or general privacy related questions should be sent to https://www.cheshirebespokeconservatories.co.uk/contact or contact the office on 0161 491 6308.

Use of Personal Data

You are free to browse the Website without providing any personal data (although, please see the "Cookies" section below). The information we collect about our customers helps us personalise and continually improve our customers' experience at our Website and their experience of services provided by us. We collect the following types of information:

• Information provided by you through online forms, and/or other entries, such as names, email addresses, home addresses, date of birth, personal, financial (bank account details) or demographic information.
• Information, user specific or aggregate, on what pages our visitors access.
• Automatic information and cookies (See also the "Cookies" section below).
• Information about your transactions with us, such as payment history and shipment details, and information you provide when you contact our customer service department.
• The email addresses of visitors that communicate with Cheshire Bespoke Conservatories via email.

Where we have your consent

You have the right to withdraw consent previously given to us at any time. If you withdraw your consent this will not impact the legality of our prior processing of your personal data. For more information, contact us at https://www.cheshirebespokeconservatories.co.uk/contact.

Who we share your data with

Third-party disclosure: We do not sell, trade, or otherwise transfer to outside parties your Personal Data.

Third-party links: We do not include or offer third-party products or services on our website.

In order to provide you with your requested service, we may if necessary and requested to do so, share Personal Data for three primary purposes:

1. With regulatory, fraud prevention and law enforcement authorities to comply with our obligations under the law;
   If false or inaccurate information is provided, including in relation to a person's identity and fraud is suspected or identified, details about this information, including customer Personal Data, will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
   We and other organisations may also access and use this information to: prevent and detect crime, fraud and money laundering, for example when: checking details on payment related and other facilities; managing credit and credit related accounts or other facilities; recovering debt; and checking details of job applicants and employees.
2. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. For further details of the relevant fraud prevention agencies please contact us as described at the end of this Privacy Policy.
3. To provide to debt purchasers for the purposes of the collection of an outstanding loan
   We may use third party firms in connection with the sale that have not been fully repaid, or in a sale of all or part of the business.
   
   Other than as set out above, you will receive notice when Personal Data about you may be shared with third parties not described above, and you will have an opportunity prior to such sharing to choose not to allow us to share the Personal Data if your consent is required for us to do so.

Data Subject Rights

You have the following rights as a data subject as it relates to our processing of your Personal Data.

Access
You have the right to access your personal records and information that we hold about you. For a more complete list of data held about you, please email https://www.cheshirebespokeconservatories.co.uk/contact with your request. Please note that this request may take up to 30 days to complete. In limited instances, certain data may not be provided upon request if that personal data concerns other individuals.

Rectification
You have the right to update any outdated or inaccurate data held about you, and to complete any incomplete data held by us. You may update personal details, banking information and employment data by telephoning our team on 0161 491 6308.

Objection to Processing
You have the right to object to processing where processing is based solely on our legitimate business interests.

If you are currently receiving marketing communications, you are able to change your preferences at any time by one of the following methods:

• Via email: Click the "Unsubscribe" link in any email communication and submit your email address on the next screen (when/where applicable)
• Via telephone: Contacting one of our team to update your personal preferences on the contact information below.

If you object to our processing based on our legitimate business interests, please note that the processing shall cease only where your rights outweigh our compelling legitimate grounds for processing. You may request this right by emailing https://www.cheshirebespokeconservatories.co.uk/contact.

Erasure

We will delete or anonymise data when, in accordance with our Data Retention Policy, we no longer need to process it. If we anonymise data, we may continue to use it (in anonymised form) beyond periods specified in our Data Retention Policy. You have the right to request us to delete your data sooner for a number of different reasons, for instance, if it was unlawfully processed and you may do so by sending your request to https://www.cheshirebespokeconservatories.co.uk/contact. We will review your request and respond within one month.

Restriction of Processing

You have the right to request us to limit the use your data for a number of reasons, including if you have requested we correct data about you, you have objected to our use of your data, and if you believe your data was processed unlawfully, or if you need us continue to store your data for legal reasons related to you. Please note that in the event you request restriction, we will continue to store it according to our Data Retention Policy. If you would like to request restriction please email https://www.cheshirebespokeconservatories.co.uk/contact.

You also have the right to lodge a complaint with the data protection supervisory authority, the Information Commissioner’s Office ("ICO"). ICO may be reached by visiting https://ico.org.uk

If you have specific concerns about your rights as they pertain to our processing of your Personal Data, you may contact us at http://www.cheshirebespokeconservatories.co.uk/contact.

Cookies

We receive and store certain types of information whenever you interact with our Website. For example, like many websites, we use "cookies" to obtain certain types of information when your Web browser accesses our Website and when you login, such as: your name and your email address. Cookies are pieces of information that are transferred to your computer's hard drive via your Web browser. They allow us to provide you with a more convenient and personalised experience by recording information about your preferences.

A web browser is usually set to accept cookies automatically but can be changed to decline them. The Help section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. In most cases, a visitor may refuse a cookie and still fully navigate our Website.

We do not store passwords or any other information about a visitor in a cookie that could identify them, their location, their preferences or their financial activity.

We use aggregated customer information to help us understand how our website is performing commercially and what we can do to improve performance. We DO NOT provide this information to other companies, such as third party advertisers.

If you do not want to receive cookies from us, please follow the procedures below.

How to Find and Control Your Cookies

If you're using Internet Explorer 6.0 or 7.0:

1. Choose Tools, then:
2. Internet Options
3. Click the Privacy tab
4. Click on the 'Advanced' button
5. Check the 'Override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.

If you're using Mozilla Firefox:

1. Choose Tools, then:
2. Options...
3. Privacy
4. Cookies
5. Set your options as required.

If you're using Opera 8+:

1. Choose Tools, then
2. Preferences
3. Advanced
4. Select Cookies
5. Select your settings using the available options.

If you're using Safari:

1. Choose Safari, then
2. Preferences
3. Security
4. Select options by Accept Cookies as required.

If you're using Google Chrome:

1. Choose Chrome, then
2. Preferences
3. Under the Hood
4. Content Settings
5. Set your options within the Cookies section.

How do you know which of the sites you've visited use cookies?

If you're using Internet Explorer:

1. Choose Tools, then
2. Internet Options
3. Click the General tab
4. Click Settings
5. View Files

If you're using Mozilla Firefox:

1. Choose Tools, then
2. Options...
3. Privacy
4. Cookies
5. Click the Show Cookies button.

If you're using Opera 8+:

1. Choose Tools, then
2. Advanced
3. Click Cookies.

If you're using Safari:

1. Choose Safari, then
2. Preferences
3. Security
4. Click Show Cookies button.

How to See Your Cookie Code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

How We Protect the Security of Your Personal Data

We maintain strict measures to protect the security and confidentiality of your Personal Data, and strive to keep it accurate, and only for as long as is necessary. Some of the specific security measures we maintain include:

• We store Personal Data in a restricted access format.
• We transmit Personal Data in an encrypted format
• Our networks are secured with certified firewalls in a multi-layered fashion with redundancy.
• Our network related equipment (e.g., firewalls, routers, switches, etc) are secured with a password, and access is limited to authorized network engineers.
• We restrict the access of customer service support staff so that certain Personal Data cannot be viewed (e.g. full bank account Personal Data is not revealed, but only a partial number of digits to allow verification).

How Long Do We Keep Your Information?

• We will keep the information that is necessary to enable us to provide you with a service that you have requested through this website for as long as it takes us to provide that service.
• If you have asked that we do not use your details for marketing purposes, we may still need to keep them to ensure our systems reflect your preferences.
• We will generally keep records of any transactions for a minimum of six years from the end of the relationship.
• We will keep other information about you if it is necessary for us to do so to comply with the law, or where appropriate for legitimate business needs.

Children

We do not seek or knowingly collect any Personal Data about children under 18 years of age.

Revisions

We may change this Privacy Policy by notifying you of the existence and location of the new or revised privacy policy and by posting the changes online at our Website.

Privacy Policy last amended 20th March, 2024.

For further questions on your rights, how we process data, or what measures we take to secure your data, please email https://www.cheshirebespokeconservatories.co.uk/contact.

If you have any concern about privacy or have any questions or comments, please send them to:

Cheshire Bespoke Conservatories
Brookside Garden Centre
London Road
Poynton
Cheshire
SK12 1BY

0161 491 6308

www.cheshirebespokeconservatories.co.uk